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PatrikPuska-03c's avatar
PatrikPuska-03c
Community Member
2 years ago

Software simulation not capturing Software active windows and steps

Hello!

I am currently building a  software simulation with the Software being installed on my computer.

Articulate would not capture the software active windows and steps, such as clicks etc.

I tried to change video resolution, also checked the setting "Move new windows into recording area" still nothing. Any reason why this is happening?

 

Thank you in advance!

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Patrik,

    Thanks for reaching out!

    I see you’ve reached out to our Support Engineers and are working with my teammate, Cleo. You’re in great hands! We’ll continue the conversation in your support case.

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