Forum Discussion
Navigation and editing in Rise360
Navigating and editing in Rise360.
Good grief, talk about frustrations. I primarily use the Timeline block. First off, the navigation on the left when in edit mode, does not work. Any time you click any item it just jumps to the 2nd element; scroll down to work in another item and it automatically jumps back to the 2nd item. This happens numerous times. When I can edit an item, trying to highlight text is also difficult. The text won't unhighlight; I can have several different sections highlighted (not what I want at all). It makes any type of editing prolonged and inefficient.
This all seemed to appear when the AI functions were added. Is there some way to turn that function off; at least until the bugs are worked out. I have been a big proponent of Rise in my group but am having some reservations after these roadblocks with the App. I have a great deal of work coming up and this bug will decrease my productivity. The increase in the amount of time to perform what where once simple edits is not acceptable. If this continues, I'm going back to Captivate.
Thank you for your attention.
p.s. My impression on posting issues in this forum is they often get a packaged response or ignored, Please prove me wrong.
Hi GarrikHudson-Fa!
Sorry to hear authoring in Rise 360 has been such a pain point for you!
I can confirm, we have both behaviors you described logged as bugs in Rise 360.
- When editing Timeline Block events, the interface scrolls to the top of the page instead of maintaining focus on the selected timeline item.
- As a workaround, we suggest, manually scrolling back to the specific timeline event to bring it into focus before editing.
- Highlighted text inside of a Text Block remains selected even after clicking away or when highlighting separate text.
- There is no workaround for this bug at this time.
I've linked this discussion to both bug reports so we can notify you as soon as a fix is in place. Thank you for your patience. I'm sorry if this has been slowing you down!
Also, the account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial. Please note that requesting to disable the AI services is different than disabling AI on the Articulate dashboard. When you disable Articulate AI on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When Articulate AI services are disabled via a request, Articulate AI features and functionality are removed from Rise 360 and Storyline 360.
If you have any questions, please let me know here, or privately through a support case. We'd be happy to assist further!
Thank you for your prompt response. I sent an email to request the features be removed. How long does this process take?
Best regards
Hi GarrikHudson-Fa!
You're welcome! Thanks for following up!
I see your support case has been received by my colleague Gerrit, who replied to your e-mail with some follow-up questions. Once he receives your feedback he'll be able to proceed with the AI removal process.
We can continue the conversation through your case to keep all information in one place.
- When editing Timeline Block events, the interface scrolls to the top of the page instead of maintaining focus on the selected timeline item.
Hello GarrikHudson-Fa,
Good day! We released a new update for Rise 360, which fixes the problem you encountered: the selected text would remain highlighted even after selecting the new text in another block.
Please don't hesitate to reach out if you have questions or encounter other issues. We're happy to help.
The fixes you mentioned are working and back on track with my work. Thank you Eric, for proving me wrong on my initial impression of not getting a response when posting difficulties and issues on this forum.
I'm glad to hear that, Garrik! You're welcome, and If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
