Forum Discussion
Some issue with "Jump to time" and "Pause timeline" in storyline 360.
Please see attached the story file .. have been trying to make a slide such that on click of some buttons on the stage the content plays a corresponding part of the slide and pauses.
tried using ...
Hi everyone
Is there a fix or workaround for this issue?
I have the same problem but didn't find a way to solve it yet (I also found the discussion https://community.articulate.com/discussions/articulate-storyline/trigger-jumps-to-wrong-cue which is about the same bug).
Hi, Samira!
Thanks for reaching out and I'm sorry to hear you've hit this snag.
We're still tracking the software bug mentioned in the post you linked, which prevents a trigger to jump to the later timeline from properly working if the slide had already executed a pause timeline trigger earlier.
I don't have an update on this currently but would like to test your file to confirm your course is impacted by this bug. If you're comfortable sharing with our team, you can do so here or privately in a support case! We'll delete it from our systems once troubleshooting is complete.
Hi Samira!
Glad to see Kelly has been helping you!
Just a quick note that anything you share with our team in a case is kept confidential. We regularly remove user files from our systems, and we're also happy to sign an NDA upon request. Also, I wasn't sure what you were referring to regarding a light grey text color. Do you mind clarifying that, please?
Thank you! Looking forward to hearing from you!
Hi Kelly!
Thank you for your reply! It's good to hear that you are tracking this issue, I hope you'll find a solution :)
Unfortunately, the slide shows confidential information of a customer and we are not allowed to share the content. I'm sorry!
P.S. I have no idea why the text color is light grey but I didn't manage to change it.