Forum Discussion
KatieRiggio
6 years agoStaff
Welcome, Lynda. You've come to the right place for help! 😊
It sounds like the Prompt to Resume setting is enabled in your Player Properties, but the course isn't resuming correctly for some learners in Chrome and Edge within the D2L LMS. Is that right?
If so, can you help me these key details?
- What update of Storyline are you using? To find this detail, click the Help tab > click About Storyline.
- What happens when the affected students resume the course – does the course restart, do they see the 'Would you like to resume where you left off' message at any point, or something else?
- What version of Chrome and Edge are those students using? A quick and easy way to capture those details is to ask your users to go to http://supportally.com/
Let's see if we can find a trend!