Forum Discussion
Source Files
How do you download the source files for a course? We have a license and are using Rise.
71 Replies
Thanks Allison.
Many members have already explained why the current model doesn't work. May I ask is there any timetable to review our requests for source files download? My clients are close to dropping all Rise development plans. It is a shame given how nicely the tool is designed.
What David proposed stands to reason.
Hi David and KK,
Thanks for your feedback. We don't currently have any plans to allow you to export the source files. I'm sorry to hear that that may a dealbreaker for certain clients.
That being said, we're still tracking customer feedback on this. I'll let you know if anything changes here.
I was surprised to learn that there isn't a way to centrally archive output source files for Rise, and yes, this could be a deal breaker for some clients. Possibly Articulate isn't hearing a lot of complaints about it because people aren't fully aware of this limitation.
What David suggested might be a good way for Articulate to meet customer needs. Are you just collecting feedback here in the community, or do you need us to submit an actual feature request?
Hi there, Kimberly. We monitor for feature requests and the customer impact whether they're in the E-Learning Heroes community, in a support case or submitted with the feature request form. There's no wrong way to tell us what you need!
If you have underlying questions about what happens to your content if a team member leaves or if you have security concerns, we're always happy to talk about it with you.
As a large health care institution, we have the need to create a library of our source files. I agree with the comments and requests above. We need a way to output the source files for our own backup.
Has there been any decision or movement by Articulate on this topic in the past couple of months? I am about to start a very large project and would like to use Rise. I am considering whether I realistically can use Rise because of this issue.
Hi Joan!
For a backup version of a Rise 360 course, publish the content and choose Web from the Export Type drop-down list. This will generate a zipped output file that you can store on your hard drive.
Should you ever need to use the backup file in the future, just host it on a web server, or unzip the file and view the index.html file offline. There isn't a way to upload the output file back into Rise 360, but you can always use it to create a new course.
Hi Alyssa,
I think it’s been more than two years since the source files issue has arisen and we are going in circles around the issue without really trying to touch it.
We are also having the same issue as many others above with the source files of Rise360. We have trusted Articulate and it’s products so many years now for their quality and reliability, as well as the great product support, Training and community.
I am sure all of us we use the product because we love it every day, but we don’t like to feel ”locked” and restricted when it comes to use our own source files.
I have confidence that Articulate will find a solution that will benefit both sides.
Thank you.Does this mean you can bring it back into Rise with a difference course name? How is a backup useful if you can't upload it back into Rise?
Hi Alyssa,
Just joining the discussion as I work for a company that is not allowed to host content on servers located outside of our country (Australia). We would love to upgrade to A360 as Rise, Review and SL360 have some wonderful colloberative tools that we want to use, however policy prohibits us from doing so.
We run our own network and servers, so would appreciate the ability to install those apps on premise, and link to a local server.
We currently use SL3, however our UAT and review process is manual, involves a lot of emails, spreadsheets and back and forth till its done. Would be much easier to use Review. :)
I hear you, Jen. Thanks so much for sharing that insight. We'll let you know if anything changes!
I'd like to chime in on this discussion as well. We are a small company developing training for multiple non-profit organizations and government agencies. All of our projects are contract, and one of the contract requirements is that we deliver source files. I've shown demos of Rise and folks love the clean look and like the idea of using it, but without the ability to export a source file to deliver, we've not been able to use it.
I'm proposing to a client that we deliver the web version as a source since I'm assuming that technically you could edit that, swap photos/videos/text etc. if you really wanted to. But I have to disclose that they cannot upload that version to Rise at a later date and that may be a deal breaker for them.
We have hundreds of courses we are looking to develop in the next few years and really want to start using Rise regularly.
Please consider offering a source file export. This is a huge limitation to this software.
Thank you!
My company is interested in this topic as well. As much as I want to use Rise and it would work well in a Sprint environment, there is push back due to the source file issue.
We are in exactly this position! Hello (-:
Hi Emily!
Does your client have an Articulate 360 subscription? If so, you can Send a Copy of the course to them. That way you'll each have an independent copy of the same project. Would that be an option?
If it was possible to send a package to a client that they could store for safe-keeping, I think it would solve many of the issues that we are facing. Personally, I don't think it is a problem that the files can only be edited in the future using Rise, or that the client will need a subscription to do so. The same can be said for many software programmes. You need the software to edit the output. I think it is important that people remember this when they hope to be able to edit the files without Rise.
One of the problems that I think needs to be solved is that at the moment, if a client wants the Rise source files but has no intention of using Rise themselves, we're effectively telling them that they need to subscribe to Articulate 360 for the privilege of owning their own source files. Unless the client is planning on using any of the 360 suite (many don't have the skillset, resources or desire), then they are paying quite a hefty fee to use only the hosting aspect of the suite.
I think if a client comes to us (the developer) and states that they want to use Rise, we can work within the current parameters because they have identified the software and are most likely aware of the source file limitations. It becomes more difficult when we are the ones who are recommending the authoring tool we'd like to use. In Emily's case, recommending Rise doesn't sound possible because she'll look as though she hasn't paid attention to the contract details if she suggests using an authoring tool that doesn't output archivable source files. Another example of where this might be difficult is if we are responding to an RFP. If the tender document states that source files must be provided on completion of the project, then again, it could rule out using Rise.
In summary, most professionals accept that they're tied to certain software to create and edit their work, but the provision of source files to their customers is an essential part of day-to-day life. The source files don't have to be provided in a form that they can edit using a third-party authoring tool, they just need to be in a form that enables them to be uploaded back in to Rise if the client ever wants to subscribe to 360 in order to edit them.
Agreed.
Hi Alyssa - thanks so much for the response.
They do not currently have Articulate 360 so we cannot send a copy. They also require a version that can be backed up offline (per the contract) that is considered an editable source file. For example, we couldn't deliver a PDF of a PowerPoint, we'd have to deliver the actual PowerPoint file to meet the contractual obligation. This is common with our contracts. Is there any other option?
