Forum Discussion

JonathonHerman's avatar
JonathonHerman
Community Member
4 months ago
Solved

Stereo audio playback issues in timeline in Storyline

I have been experiencing some issues with stereo wav files in the timeline of Storyline 360. I am currently using a Scarlett 2i4 interface as the main audio device for playback, and stereo audio trac...
advice
other
storyline 360
  • EricSantos's avatar
    EricSantos
    4 months ago

    Hi JonathonHerman,

    Sorry to hear about the stereo audio playback issues. I'm happy to help!

    Since your audio files have stereo sound and you want to keep the stereo format in your published course, I recommend turning off compression. Compressed audio has mono sound in the published output. Applying this setting should fix the audio issue when published to Review 360.

    Please don't hesitate to reach out if you have additional questions.

EricSantos's avatar
EricSantos
Staff
4 months ago

Hi JonathonHerman,

Sorry to hear about the stereo audio playback issues. I'm happy to help!

Since your audio files have stereo sound and you want to keep the stereo format in your published course, I recommend turning off compression. Compressed audio has mono sound in the published output. Applying this setting should fix the audio issue when published to Review 360.

Please don't hesitate to reach out if you have additional questions.

  • JonathonHerman's avatar
    JonathonHerman
    Community Member
    4 months ago

    Hi EricSantos​ ,

    Thank you very much for the response. I exported all of the .wav files to .mp3, turned off compression and published the project to review, and it has now worked.

    Jonathon