Forum Discussion

KathleenSaunder's avatar
KathleenSaunder
Community Member
5 years ago

STL360: will not allow me into import an MP4 video

STL360. version 3.51.24979.0 Windows 10. I can't insert an MP4 video into a layer. I get an error that tells me to ensure I have the latest versions of Windows Media Player and Apple QuickTime P...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Katie,

Thanks for reaching out and sharing what you are experiencing with your video file in Storyline 360.

You mention importing an outside MP4, so I want to verify that you are working locally, typically your C: Drive, with your software, project file, and your assets.

I was able to successfully import your video file into Storyline 360. I've attached the project file in case that helps you in the meantime.

  • KathleenSaunder's avatar
    KathleenSaunder
    Community Member
    5 years ago

    Hi. Yes, I always work from my C: drive. The MP4 is on my C; drive. I have never had that error before, so I really think it's related to my new harddrive, and the "required codecs". Do you have any information on that aspect? 

    I need something to take to my org's desktop support that confirms it's not an issue related to Articulate, they won't support if they think it's software, and I have to provide confirmation that I have done troubleshooting of the application (the hoops I have to jump thru...). 

    Are there any tech docs that cover what the required codecs are?

    K