Forum Discussion

Deleted user's avatar
Deleted user
3 months ago

Stop audio on layer when changing slides...

This should be simple?! I have slide01 and slide02. There is audio on slide01 and two layers, each with different audio, on slide02. If the user is on slide02 base layer and clicks PREVIOUS, the au...
advice
storyline 360
Ange's avatar
Ange
Community Member
3 months ago

Hi Carrie, I don't think you are missing anything.  Default (no customization added) should be straightforward - no triggers needed to stop audio playing on last slide viewed when a different slide is being viewed/played, regardless of the path to get there (base, layer, interaction...).  I am wondering if it could be a bug. I have seen a few posts recently with similar issue.

Suggestions:

  • Check you have the latest version of SL, bugs were ironed out with the latest version 
  • Upload your story file here for troubleshooting
  • Open a support ticket
  • priyshak's avatar
    priyshak
    Community Member
    27 days ago

    I have the exact same issue, and I did the same thing (reset to initial state) to move on. The problem is my "Next" button gets enabled only when the 3 objects are clicked and change state to visited. So now the User is just forced to wait till the Next button is enabled. 

    I also tried setting a variable (T/F) for the slide but that didn't work too. There must be another way to do this. Can you help?

    P.S. I have the latest version and can't upload the file as it is company property.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      26 days ago

      Hello priyshak, 

      Thanks for reaching out! I appreciate you confirming that you're working with the latest version of Storyline 360 (Update 98).

      • Have you tried importing your slides into a new project file and testing the Next button functionality? Sometimes that can fix some erratic behavior! 

       

      • Is this happening with any other files or just this one? 
        • If you're seeing this across multiple files, we recommend conducting a repair of Storyline 360 in some instances. 

       

      I understand you aren't able to share the file in this thread. Could you share a screen recording of this behavior and your project file privately so we can investigate this further? We'd be happy to continue the conversation within a support case. Our team can sign an NDA if privacy is a concern.

      Looking forward to hearing from you!

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