Forum Discussion

JohanneBrunet's avatar
JohanneBrunet
Community Member
2 years ago

Stop audio when item in player menu clicked (Aticulate Storyline 360)

Hello all!

I'm hoping someone can shed some light. I have a course where audio is played on certain slides. I have added a trigger for the audio to stop if user clicks on an item on the slide. My issue is if the user clicks on an item in the player menu, the audio from the slide they were on continues to play. Note that the player menu must not be locked, as per course requirements, so users must be able to jump from one section to another if they want to. Any ideas?

Thanks,

Johanne

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Johanne,

    Happy to help!

    This sounds like something that can be corrected by changing the triggers in your slides. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at how your triggers are setup? We'll delete it when we're done testing!

  • JohanneBrunet's avatar
    JohanneBrunet
    Community Member
    2 years ago

    Hi Joe,

    Thanks for getting back to me. I've sent the course using the link for a support case that you had included. Here is the case number: 03793808.

    I'll be waiting to hear from you!

    Thanks again,

    Johanne

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Johanne!

      Great call on opening a support case!

      I see that you've connected with my colleague Mark who shared some feedback on your request. The ability to stop audio from playing when learners access the player is not a feature currently offered in Storyline but a feature request has been submitted to our product team on your behalf!

      For your reference, here's a closer look at how we manage Feature Requests.

  • WilliamGilchris's avatar
    WilliamGilchris
    Community Member
    2 days ago

    Can we have an update on this request to add. Its one of many very basic features that should not be hard to implement yet seems to get neglected by your development team.

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