Forum Discussion
Stop comment notifications for reviewers without Articulate ID
Hi everyone,
I've sent a review 360 link to coworkers who do not have Articulate IDs. They have commented extensively on my course and I've been answering them so everyone is kept in the loop about changes and can discuss.
However, I've received several complaints from coworkers receiving a large amount of notifications for comments (makes sense, we've been discussing a lot in the comments section).
Now, even though there is a link at the end of the email they can click to unsubscribe/change settings for notifications, they are then asked to log in. Since they do not have an Articulate ID, this is not possible and they end up having to delete every single notification email.
Is the only way to unsubscribe from notifications to register with Articulate? Or is there some other, simpler solution available?
56 Replies
Hi Kristin!
Great question! You'll be notified when someone comments on your review link. A reviewer will be notified if you reply to their comment, as well as anyone else who replies to their comment.
By chance is everyone replying to one comment thread? If so, everyone would be receiving notifications if they contributed.
Hi Lauren! Thanks for clarification!
My colleagues (commenting without Articulate ID) were wondering if they could somehow turn off comment notifications? Is there any way?
Hello Kristin!
If you're logged in, you'll see these notification settings. If you aren't logged in, then you'll only receive notifications with comments that you're mentioned in or have already replied to.
Let me know if you have any questions!
Hi Lauren, I know I can turn off notifications when logged in. However, as I've been trying to say, my coworkers do NOT have an articulate ID and therefore cannot log into any system to turn off their comment notifications.
Is there any other way for them to turn off notifications without having to register with Articulate?
Hi, Kristin! Thank you for working closely with us on this.
Reviewers can comment without an Articulate ID, but they'll need to have an Articulate ID to change the frequency of email notifications at this time. (They don't need to be a member of any subscription.)
We're actively tracking requests around managing notifications to reviewers. I'll share your thoughts with the right team and communicate any new developments. Here's a look into how we prioritize such ideas!
Thank you! I'll communicate this to my colleagues.
Yes please - It would be very helpful to mute email notifications sent to reviewers everytime I make a comment. I often use Articulate Review as a running doc to track my edits and everytime I make a note as to whether or not I have completed the edit - my reviewer gets a message. It would be nice to provide us that choice.
Any update on this feature request for those who comment without an Articulate ID? My client is rather annoyed at the volume of emails in their inbox, and the usual suggestions to change their settings aren't an option since they don't have an account associated w/ the project on which they commented. TIA!
Hi Ashley,
No updates to share yet, but we have been keeping an eye on this request, so I'll be sure to include your plus one.
As it still stands, users will need to sign-in with an Articulate ID to change the frequency of notifications. My teammate Katie sums it up above!
We'll be sure to pop back in here when there are any changes to report.
Hi Ren or Lauren, quick confirmation: No reviewers, under any circumstance, will ever receive a notification when a comment, whether one of theirs or someone else's, is set to "resolved", correct? I.e., email notifications are only sent to a reviewer when a reply to one of that reviewer's comments is made -- do I have that right?
Hello Bill!
All of that is correct!
Hitting resolved gets rid of the history showing that a reviewer's feedback was a addressed. I cannot believe how many people have complained about this and still, articulate refuses to address end user needs.
