Forum Discussion
Storyline - Remove AI voice from My Voices
Hello YaoyaoChen-6099 , in your first screenshot, notice the "Audrey" voice has a little trash can icon. You can use that to remove the voice from your library.
Also, if you'd like an easy way to see all of your library voices at once, enable the filter and then select "Library" from the dropdown.
Thanks for your question, Stephanie!
Storyline and Rise 360 manage AI voices a little differently. In Storyline 360, the limit applies to added voices in My Voices. The built-in voices are part of the default library and can't be removed or changed.
In Rise 360, voices are managed through Favorites instead of My Voices, so the experience looks a bit different.
Some users are noticing that the default voices consume all available slots. One user has 52 default voices in Storyline and cannot add a different voice in because of this. In my case I have 28 slots available and can add more in, but can't remove the defaults. What is the upper limit of voices allowed to be stored in My Voices? And, do these count toward an individuals own additions? Would there be an admin setup that would prevent someone from adding more voices or capping the number of voices allowed?
Thanks for following up, Stephanie!
There isn't currently a limit on the number of voices you can add to My Voices, and the built-in voices don't count toward that total.
There also aren't any admin or licensing settings that should prevent someone from adding voices from the Voice Library.
As for the user who sees 52 default voices and can't add any others, that isn't expected behavior. There are currently 21 default voices. I'd recommend making sure they're using the latest version of Storyline 360 first. If the issue continues after updating, we'd be happy to take a closer look.
If it's more convenient, they're also welcome to reach out to our Support team directly through a support case so we can troubleshoot with them one-on-one.