Forum Discussion
Storyline 3 Crashes on iPad Safari and Chrome
Storyline Version 3 courses crash when clicking Next or Previous on an iPad on SCORM Cloud and another LMS called Ti LMS.
Sent case to Articulate support
Published as HTML5 or HTML5/flash
SC...
I am also experiencing the crashing issues with courses created on SL 360 and displayed on Safari on the iPad. We have experienced the issue on iPad 3, IPad Air 2 and iPad Pro.
I have noticed that in several occasions, the courses begin to display loading issues, like some of the images take longer to load and display on the screen. Sometimes, after this behavior manifests, the browser crashes.
Other times the courses seems to be playing fine and then all of the sudden the courses just crash randomly. Not always on the same screen.
Some of my courses are published as SCORM packages and others just for the web. The problem is present in both.
Several months ago I submitted an issue to Articulate Tech support (Case #01090918). This issue was about a Storyline course that had a video on every page. The file had about 23 screens. Every time the file course was played on the iPad, videos will stop playing back on Slide 18.
I experimented by loading the same quantity of videos but different videos, and I was able to replicate the issue.
Although the issues are different, they are probably related. It is possible that the crashing of the Safari browser on the iPad and the issue with the video playback are related to a memory or system/browser resources issue.
Please, let me know if there is any update on this issue(s) because it has been negatively impacting several of our projects.
Thank you.
Hi Oscar,
Thanks for sharing the case number here - I'm glad Lea was able to confirm it was a bug, and it is similar to the issue discussed here. As you said, it's related to the memory/browser resources issue and our team is looking at what can be done within Storyline to fix it (scroll up to Justin's reply for specifics).
As Crystal mentioned, it's not a small task so it isn't likely to be fixed in the next couple weeks. We know this is critical for you and others in the community - so as soon as we have any more info we'll share!
Hi Ashley, thank you for your reply. I just noticed a new version build for Storyline 360 (3.9.13488.0) released today. Does this version includes the patch that corrects this issue(s)?
Thanks.
