Forum Discussion
Storyline 3 Crashes on iPad Safari and Chrome
Storyline Version 3 courses crash when clicking Next or Previous on an iPad on SCORM Cloud and another LMS called Ti LMS.
Sent case to Articulate support
Published as HTML5 or HTML5/flash
SC...
Good afternoon,
Our team recently upgraded to Windows 10, which required an upgrade to Storyline360 as well (as far as I know, Storyline2 is not compatible with Windows 10). A large majory of our clients use iPads to take their training (over 10,000 users). We first published a course using 360 prior to the "fix" and then republished once we updated to the most recent version (about a week ago). However, this fix has not resolved the issue. The course freezes on the page that would lead into the results slide. We had to build a workaround (removing the results slide and setting the completion based on slides viewed- changing each question to unlimited attempts which ultimately requires them to pass with a 100%). This is not a viable solution long term. Is anyone able to give me insight as to why the course is still crashing after the fix was pushed through? Or when a permanent solution will be pushed through? We are using our brand standard font: Humnst.
Thank you for any information.
Hi Jamie. Thanks for providing those details. Would you be able to share a copy of this course file as well as your font files? We've been testing large font files to see if they're a common link in courses that are still crashing after our update.
If you can share those items, please upload them directly to our support team.
One thing to note: Storyline 2 can run on a Windows 10 desktop. Storyline 1, however, isn't officially supported for Windows 10.
Hi Crystal,
I can't provide the font files as they are licensed per user. However, I will upload the story file to the support team. Thank you for any assistance.
