Storyline 3 Crashes on iPad Safari and Chrome

Good morning,

To follow-up on my post on March 7, 2018, we did install Storyline 3 update 3.3.15007.0.

We found that it did seem to resolve some crashing we were experiencing on iPad iOS 10.3.3 similar to that described in this thread, but, introduced a new issue where it would seem the third video and videos beyond in a course do not autoplay with the "Play Video" setting at "Automatically" or with this set to "When triggered" and a trigger on the timeline set to play the video. They will only play by clicking on them or on click of a button.

In our actual course, it did not seem to matter which of our videos (smaller or larger) was the third, or whether that third video appeared directly after the first two or later in the course.

We experienced the issue on two SCORM LMSs including SCORM Cloud, on two different iPads using iOS 10.3.3 and when publishing the course in the Storyline 360 trial version 3.13.15006.0.

We tried different simple examples to troubleshoot and narrowed it down to what seems to be the core issue by creating a new SL3 file with four video pages using the same fairly small video with audio, and added a Next button. We published to SCORM 1.2 without any patching and on a SCORM 1.2 LMS the third and fourth videos would not autoplay on iPad iOS 10.3.3.

It would seem perhaps this is a new issue with these versions of Storyline 3 and Storyline 360.

Thank you for any information you can please provide regarding this issue.