Storyline 3 Crashes on iPad Safari and Chrome

I have been experiencing the crashing issue and some videos being frozen on the first frame when the Storyline modules are being playback on iPad or Android tablets. It was more prevalent on iPad devices, but now it is happening with more frequency on Android tablets. I have a case open and I have been working with Lea Agato. I just sent her an email about the problems that our client is experiencing with the courses we published using the latest updates of Storyline 360. I provided Lea with links to the same file published using version 3.9.13510.0 of Storyline 360 and version 3.13.15006.0.

On the version of the module published with the older version of Storyline, the program plays well on Android tablets, but with the latest release, the videos appear frozen starting around screen 17.

It seems to be playing better on iPads, but on a couple of occasions, I have experienced a long delay loading the next video and sometimes the videos playback with no audio.

Both modules play well on desktop computers. It has been explained to me by Articulate support that the issue is related to memory management problems on mobile devices and that Articulate is working on a solution.

We are eagerly waiting for a solution that will fix this issue. We have several learning modules published using Articulate 360 that we developed specifically to run on iPad and Android tablets.

Thank you for your attention to this problem.