Forum Discussion
Storyline 3 Crashes on iPad Safari and Chrome
Storyline Version 3 courses crash when clicking Next or Previous on an iPad on SCORM Cloud and another LMS called Ti LMS.
Sent case to Articulate support
Published as HTML5 or HTML5/flash
SC...
Hi Heather and Santhosh, thanks for sharing what's happening on your end. We released this fix for Storyline 3 in update 3, and in testing, we felt confident that it addressed most of the problems with content crashing on certain iPads. It sounds like you're still seeing problems, though. 😕
Heather - Can you confirm what version of Storyline you’re using? Go to Help > About Storyline for the build number. If you aren't on update 4 (latest), let's start by updating and republishing one of your courses for testing.
If you are already on the latest version, can we have a look at one of your files? We'd love to help test on a few devices to figure out what's happening.
Santhosh - You mentioned "looking to every release" for a fix, so it sounds like you are likely on update 4 for Storyline 3. Can you confirm that as well? If so, can you share the problematic course with us here? We are thankful that you chose to upgrade to Storyline 3, so I hope we can make it a worthy investment for you.
I am on Update 4: 3.4.15731.0. I was asking for more information on this thread because I didn't see a solution was posted. I came across this while I was researching another problem that I am having - receiving error: "Unable to acquire LMS API, content may not play properly and result may not be recorded." I'm relieved that I can remove the SL3/iPad crashing concern from the mix.
Hi Crystal, We updated to the latest version(including update 4). But it does freeze on iPad. The course plays fine when we develop using Storyline 2(that's what we do at a huge development cost). But with Storyline 3, it locks up on the same slide. We deleted one slide at a time, published and tested. When the file size was under 18MB, it worked fine without any freeze or video autoplay issue. when it crossed 18.2 MB, it froze again. We used all possible options like publishing using Handbrake, M4V, MP4 etc., The problem we have is that we have a lot of videos in the course. When we just have slides and text it works fine. You can create an account on www.compliancebay.com and try our courses. The one on GDPR or IT Security doesn't work beyond slide 12 and slide 14 respectively.
