Storyline 3 error: This course cannot be played

Hi Ali,

All of the users were using Internet Explorer 11 on company issues PCs. The issues has shown up in Russia, Brazil, China as well as in the US. We are assuming decent internet connections.

To provide some further clarification on this course. We created the course in 32 languages. Each course is published to SCORM 1.2 and individually tested in our LMS to ensure proper communication/functionality. The published files were then copied into their named language folder of the custom front end that I built to allow users to select their specified language from a pick list once the course is opened from our LMS. The entire package was tested by a large number of people in both the US and India successfully.  So far we have only seen this issue with 4 users globally.  My challenge is trying to identify why the issue is occurring at all.  The courses were built in Storyline 3.