Forum Discussion
Storyline 3 error: This course cannot be played
Recently we released a large course in multiple languages to a global audience. A few users are encountering the error "This course cannot be played" when launching the course through our LMS. We ha...
Thanks for the update Shawn.
I know you mentioned that this process worked for your testing, but curious if this folder process is the normal way you share with the same users:
The published files were then copied into their named language folder of the custom front end that I built to allow users to select their specified language from a pick list once the course is opened from our LMS.
It's certainly tough if you've had over 15,000 people complete your course successfully and I'd focus on the ones experiencing the issue as something must be different with their environment:
- Could they try a different browser
- Be sure to refresh after getting an error message
- Take a screenshot of error message
I'd then reach out to your LMS team with that information to proceed further.