Storyline 3 error: This course cannot be played

Hi Leslie,

This is not the first time we have used this approach with courses requiring multiple languages, and did not see this issue last year when we launched this particular program.  

We only support IE11 internally and do not test on other browsers, so it is questionable whether that would resolve the issue or cause a different one.

When users reported the error we recommended, cancelling out of the course, clearing their browser cache/history then closing and restarting the browser, but the error still occurred. I did include a image of the error.

I saw today that there was an update released for SL3, which included a fix for courses that had issues running in IE with compatibility mode turned on.  We do use that mode, and I'm curious if that could be part of the issue.