Forum Discussion

ShawnStiles's avatar
ShawnStiles
Community Member
9 years ago

Storyline 3 error: This course cannot be played

Recently we released a large course in multiple languages to a global audience. A few users are encountering the error "This course cannot be played" when launching the course through our LMS. We ha...
storyline 360
AmyEdmonds-e306's avatar
AmyEdmonds-e306
Community Member
8 years ago

Shawn, were you able to figure out what went wrong?  we are experiencing a similar issue now with a course that many users have already completed.

Crystal-Horn's avatar
Crystal-Horn
Staff
8 years ago

Hi there, Amy.  Tell me a little more about what's going on. 

  • Are you getting the same error (This course cannot be played) when viewing your course in Internet Explorer? 
  • Is it happening to all users? 
  • Also, what version of Storyline are you using?  Go to Help > About Storyline.  

I'm happy to dig into this behavior with you!

  • AmyEdmonds-e306's avatar
    AmyEdmonds-e306
    Community Member
    8 years ago

    Hi Crystal,

    We’ve only heard about it from one user, and he wasn’t sure which internet browser he was using, so we’re having him try it with Explorer.

    It looks like he may be accessing it via VPN while in the office – not sure why – so we’ll have him try it at his desk.

    IT recently installed multifactor identification on his computer – could that have an impact?

    We are using Storyline 360.

    I will be on vacation next week, so I’m looping in my colleague Maria Molvin. Please contact her directly at molvinm@gojo.com.

    Stay well!
    Amy

    Amy Edmonds
    Learning Solutions Designer | Learning and Development
    [Description: Description: cid:image001.png@01CD3A76.3E224E40]
    GOJO Industries, Inc
    One GOJO Plaza, Suite 500, Akron, OH 44311
    Mailing Address: P.O. Box 991, Akron, OH 44311
    Phone: 330-255-6140 | Cell: 330-414-2722
    www.gojo.com