Storyline 3 not loading after microsoft update

Hi Cheryl,

Sorry to hear that you ran into this issue. 

We recommend doing a repair of Storyline 3 to make sure that you have a healthy and properly running instance of the application installed. Follow the steps in this article to do the repair: 

• Storyline 3: How to Fix Unexpected or Erratic Behavior

Note that you may need assistance from an IT administrator to perform some of the steps. If the issue persists, open a case with our support team here for additional assistance.