Storyline 3 stuck - says "Initializing commands..." - all after the Windows 10 "upgrade

Hi Ashley,

I don't typically reinstall Storyline - ever.  Windows updates?  That's anybody's guess.  I confess that I leave "automatic updates" on for convenience, but I'm really rethinking that strategy now.  As I said, I'm tired of spending 45 minutes every time there's a minor update and my entire sound system gets blown out.  For some reason, Microsoft apparently has never heard of the SoundBlaster cards, because every time they update Windows 10, I reinstall drivers for nearly an hour.  And it's for very minor updates - but I digress.

I don't really keep track of what's happening behind the scenes - who has time for all of that?  But I know that I have virtually never purposefully reinstalled any of the software - version 1, 2, or 3 - and I have had to reactivate each version multiple times.  I don't even know how many, but I'd say conservatively more than five.  Which seems excessive - but when you say that Storyline reactivates every time Windows updates, well then that makes sense.  It's not particularly comforting, but at least I understand why it's happening.  I know it only takes an extra minute, but I just didn't understand why it was happening.  Now I do.

Thanks for the explanation.

Scott