Forum Discussion
The Storyline 360 disappeared after "initializing component"
Hi,
I just installed storyline 360 on Mac (I downloaded parallel). However, whenever I clicked to open, it showed "initializing component" and it disappeared.
I have troubleshooted by rebooting the computer, enabling .Net Framework, reinstalling, making sure it's the latest version, etc.., but still not working.
I would like to know if there are other issues/reasons that I am missing. Thanks in advance.
Jennifer
4 Replies
Hi jjsslove,
Thanks for reaching out, and I’m sorry to hear Storyline 360 isn’t launching properly on your Mac!
It sounds like you’ve already done some solid troubleshooting, and we appreciate the steps you’ve taken so far. Since you’re running Storyline in Parallels, I recommend reviewing the steps in this article: Using Articulate Software on a Mac with Parallels Desktop
In particular, these steps often help resolve launch issues:
- Work exclusively in the Windows environment instead of dragging files between Mac and Windows or saving them to a shared drive
- Turn Coherence Mode off in Parallels so you can stay within the Windows interface while using Storyline
If you’ve tried those and the problem continues, please let me know. If you want more targeted help, you can also reach out through a private support case. One of our support engineers will be happy to work with you directly.
Thank you so much for the reply. So far it's still not working, so I might have to get the private support.
Quick question, will it have to do with the fact that I'm using trial version of parallel and articulate 360? Thanks in advance.
Hello jjsslove,
I'm sorry to hear you're still having trouble. Opening a support case was a great call! One of our talented support engineers will email you shortly. I've shared with our team that you are currently using a trial of Parallels and our 30-day free trial to better understand your setup. You're in excellent hands!
We'll continue the conversation over in your case.
Try downgrading to a version released before the corner radius option was introduced (such as Build 3.99...). Then, restart the Articulate Desktop app and click "Check for Updates" to install the latest version.
