Forum Discussion
The Storyline 360 disappeared after "initializing component"
Hi,
I just installed storyline 360 on Mac (I downloaded parallel). However, whenever I clicked to open, it showed "initializing component" and it disappeared.
I have troubleshooted by rebooting...
Thank you so much for the reply. So far it's still not working, so I might have to get the private support.
Quick question, will it have to do with the fact that I'm using trial version of parallel and articulate 360? Thanks in advance.
Hello jjsslove,
I'm sorry to hear you're still having trouble. Opening a support case was a great call! One of our talented support engineers will email you shortly. I've shared with our team that you are currently using a trial of Parallels and our 30-day free trial to better understand your setup. You're in excellent hands!
We'll continue the conversation over in your case.