Forum Discussion
Storyline 3 stuck - says "Initializing commands..." - all after the Windows 10 "upgrade
Hi everyone
I had the same problem: "initializing commands..." and then Storyline 3 got stuck. I followed the steps in Crystal's post and I can use Storyline again. However, I can't insert any pictures or videos from my laptop, and every time I close Storyline, I need to use the administrator account again to launch Storyline. What am I doing wrong?
Thanks in advance!
Hi, Liesbeth. Let's see if we can make this easier for you.
It sounds like your normal "user profile" on that machine doesn't have administrator permissions. In this case, make sure that Storyline 3 is installed as administrator (right-clicking the storyline-3.exe file and choosing Run as administrator), and then launch Storyline 3 normally. You can uncheck "Run this program as administrator" from the Compatibility tab so it doesn't require you to login with those credentials every time.
Let me know how that works for you!
Thank you, Crystal! This worked indeed!
Kind regards
Liesbeth