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RafaelTaro's avatar
RafaelTaro
Community Member
4 years ago

Storyline 3 Update 12 - Sending Incomplete when closing browser

When reopening a Scorm 1.2 course (testing on cloud.scorm) and asking the course to continue from where it were.

When closing the browser window even if i forced a lesson_status of passed,  the course is calling the funcion "SCORM_ResetStatus()" and the final result is that the status is not changing to Passed. Thats a Update 12 bug? Because it's only happening on this version. Can i downgrade in anyway to the update 11? Is this going to be adjusted on the next update? What can i do for now to bypass this?

storyline 360
  • ScottWiley1's avatar
    ScottWiley1
    Community Member
    4 years ago

    Is there a reason you couldn't update to SCORM 2004 3rd or 4th edition?

    That may solve all your problems.

  • RafaelTaro's avatar
    RafaelTaro
    Community Member
    4 years ago

    Yeap the LMS that we are using do not accept Scorm 2004.
    The funny thing is that when i search for the function "SCORM_ResetStatus" everywhere on the published file, it's not called anywhere. How is it getting called when the browser closes?

    We found a person here who had a Update 11 version and the problem remains.

  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    4 years ago

    Hi, Rafael.

    Thank you for reaching out!

    Looks like you've already tried to troubleshoot with SCORM Cloud, and you experienced the same behavior, so I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.

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