Storyline 360 - Login/Access issue - OKTA VPN

I'm interested in this thread. I have similar issues. 

This is an intermittent issue. It probably crops up once a month. I will be working in SL then for no apparent reason a pop-up will invite me to exit or login to continue. Declining that invitation is not an option. Clicking login doesn't do anything (no window opens), Thankfully exit allows me to save before I exit.

Manually going to Articulate 360 on my browser shows that I am authenticated and I can use rise. However instead of launching applications, I'm prompted to download.

Sometimes restarting my system resolves this. Sometimes not. I'm not actually sure this is making any difference.

Sometimes disconnecting from the VPN resolves this (then reconnecting once I launch SL), sometimes not. In fact, this morning I could not relaunch SL until I was connected to the VPN....The opposite step. So this is confusing.

In short, something random is going on here that is interrupting workflow. The issue is frustrating and in the past has taken days to resolve... Though I think I am getting quicker at figuring out workarounds these interruptions are not acceptable and we need to figure out what is causing this issue.