Forum Discussion

BenClatworthy's avatar
BenClatworthy
Community Member
6 years ago

Storyline 360 - Login/Access issue - OKTA VPN

Hi, I am frequently experiencing issues with Storyline 360 whereby I go to login using my articulate credentials and the login screen is blank with no email or password fields visible (I have atta...
storyline 360
JamilaColbert-4's avatar
JamilaColbert-4
Community Member
2 years ago

I am having this issue for MULTIPLE days now, to the point that can not work in the tool at all. I am getting sent in an endless loop of "please login". I have logged all the way out and ended all applications in the task manager, but it still hasn't worked. 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Jamila, 

    Sorry to hear that you ran into this behavior. 

    Can you confirm if your organization's network setup to allow connections to Articulate 360's endpoints? These endpoints are necessary to allow the applications to work properly, which includes the sign in sequence of the Articulate 360 Desktop app. If you're not sure, please forward this article to your network admin so they can add the listed endpoints to your network's allowlist. 

    If the endpoints are already allowed, I'd recommend doing a clean install of Articulate 360 to see if this helps. Please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

    1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

    2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

    3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

    4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

    5) Reboot your computer.

    6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

    7) Right-click the articulate-360.exe file and choose "Run as administrator."

    8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

    9) Reboot your computer and test your Articulate apps.

    Please let me know if the issue has been fixed. I want to make sure we get you up and running as quickly as possible!