Storyline 360 - Reset 'restricted' menu on course restart (after quiz failure)

Hi Ashley,

I'm sorry to hear you're running into this as well! Our team is still looking into this issue where a course with a restricted menu does not restrict after restarting, but you're certainly in the right place for updates!

As I mentioned above, for now, you may want to try a "Locked" menu in your course if you need restriction upon restarting the course.

Same issue here. We need the Restricted menu reset after the course is restarted with the Restart Course trigger. We do not want to use Locked, as users should be able to go backward to review, but not skip forward.

We are having this exact same issue. In the meantime, we are using the "locked" menu for now, but this is not ideal.

@RenGomez is there a timeframe on when this will be fixed?

Hello Anthony and Christopher, 

Thanks for letting us know that you've been impacted by this bug as well. We do not have a timeframe to share, but I have alerted the team that there are additional folks impacted.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

I have the same issue here. Storyline 360 3.52.25247.0 installed. Windows 10, MS Edge Browser, Cornerstone LMS.

Many of our courses are dealing Safety and/or Regulatory issues where the learner really needs to know the material. Letting them just jump to taking another swing at the quiz questions isn't really acceptable.

Hi all,

Must be an issue for many more users. I can't believe there's no activity on this thread for the last 3 years. Or I must have missed the ultimate solution... ?

For what it's worth, I sent a feature request.

Kind regards.

So far, the only solution appears to be to use "Locked Menu" navigation, instead of "Restricted Menu" navigation.

This is still an issue for me as well. The menu does show the lock icons after reset, but when I click on any slide in the menu it does not prevent me from accessing it. Are there any updates on how to fix this or achieve it differently?

Hi there, I am also having this issue, hoping there is a solution or a recommended approach as we are launching this course at the end of the month and it has high visibility with in our organization. We have quiz questions through out the course we would like to have the course reset when they fail so it is restricted navigation again so the learner has to go through the course again. (not able to jump forward as it was already viewed) We are using version 3.86.320.80.0

I am having this issue as well and it is ridiculous that the only solution after 6 years is to use locked menu instead of restricted. We use a quiz in the middle of our course that if a user fails they are expected to repeat the content from the start. We do however allow and encourage them to review the course before taking the final exam. In the past we have always just built our own navigation system into the module and tossed the built-in system to the wayside. It is very disappointing that after all this time it looks like I am going to have to still do just that.