Forum Discussion
Storyline 360 | Black Screen + File Reverting Issues 😩
I'm sorry to hear you're having trouble opening .story files! Great to see Allyson has been helping you!
Smart move on opening a support case. I see that my teammate Carlo is handling your case, and he just replied to your e-mail sharing insight and suggestions.
You're in excellent hands working with Carlo, and we can continue the conversation through your case.
hi if this becomes a "known issue" rather than just fixing it for the indovidual, I request that there be an upgrade or a global notification that it is a "known issue" thank you
Absolutely! Thank you for the feedback.
Checking NikkiGillam-666​'s case, it appears their issue was file-specific, as it had become corrupted. We recommend following the steps outline in this article, to avoid file corruption while authoring in Storyline.
Have a great start to your week!
