storyline 360 can't save my project (low memory error)

I've been having the same problem for about a year and still no fix. Articulate promised the latest update back in March would fix the issue and it's still a problem. I've searched every forum and tried every solution and nothing works. There's forums dating back 6 years with the same exact issue. I am so frustrated right now! I work for a big marketing corporation and I can't get any work done with this bug. I've tried the whole, empty your %temp% folder thing and also emptying the  %appdata%\Articulate\Storyline  folder.... repeatedly. I can't save any work. I'm forced to start a new project in a separate window and copy the slides I worked on into that project, save it, and then restart my computer and copy those slides into the main project. And before you suggest creating a new project and importing all the slides....yes I have done that as well...problem still persists. I've aslso uninstalled and re-installed Storyline 3 repeatedly as well. This is absurd! You guys really need to get with the program and fix this issue. Storyline is unusable. I got deadlines to meet with these modules and I can't make them because this issue continues to slow me down. Don't refer me to other forums that you "claim" fixes the issue, because it doesn't. Believe me I've checked. And before you ask, "yes" all my files are local to my hard drive, I am not working off of a USB or External. I'm sick of this "low on memory" error, and "project can't be saved at this time" annoyance! Why don't we have 64 bit support yet? Also, I am running a top of the line macbook pro with VMware fusion and I have my virtual memory all the way up. No dice! I literally had to repeat the above so-called "solution" 30 times today! I can't keep doing this! I can continue to write a novel here but I think I'm finished expressing my frustration! Why my company is even spending their money on this software is beyond me at this point. It seems whenever you need to create a basic module it's fine...but then when you begin creating more heavy-duty modules, Storyline can't handle it. Please fix, and don't take 6 years to do it! Btw, I'm using the latest version of Storyline 3. 

Hi Maciej,

Storyline 360 is a 32-bit application and Windows limits 32-bit applications to only use 2GB of RAM.

However in your case, it seems that the memory consumption is indeed quite too high for the size of your project.

Also ensure that your are saving the project on your local drive. Working on a mapped network drive or a USB drive can cause resource conflicts and the inability to save or publish.

hi Folks, thanks for all the tips! My case is finally resolved, and I found the root cause of the 'low memory' error message, file is in use error, slowness of the program, and various program crashes, due to the project file have TONS of slide masters within it. When working with the support team, he mentioned about having the file in a 'new file'. This triggered something for me, as in the case with both of my project files that were giving me troubles, they had both been old presenter files that had been imported to SL2 and then SL3, and now SL360 - well all those slide masters came with it. I had applied a 'bIank'/clean slide master to all the slides, but those masters still remain even though they aren't used. 

I eventually ended up having to copy in just text, images and audio into a brand new SL360 file so no slide master layouts came in - once I did this, no issues of the low memory error, file is in use error, or program crashes or slowness. I tried to delete the slide masters from my original working file, but it would just crash on me so given my tight deadline, I couldn't waste anymore time and just found it faster to copy and paste what I needed into a new file...... even though these projects are both approx. 200 slides (+/-). I had multiple copies of both my project files from doing 'save as' because I would get the 'file in use' message. I lost hours of work and changes because I never knew if my file would save. 

I had gone to my IT support and had them install more RAM on my computer and was working off my C: drive - I had turned off the auto-save feature to stop SL from creating tons of huge zip files. Articulate support had provided some uninstall/reinstall steps, I had just installed 360 so didn't feel that was necessary and/or part of the issue.  

So it took me some investigating but finally determined it was those darn slide masters!!! There were hundreds of slide master layouts - it was unbelievable!!

So, my advice if you run into this issue, check your file for slide masters!!!!!! and/or start with a new file. I hope this can help others who run into this issue!! 

I'm working on local drive.
Its soooooooo frustrating when I have to restart program after some edit/create objects jobs. When I'm not restarting SL360 its getting slower and slower and bugs start to appear like: when you try to select multiple groups then sudennly some groups are moving 100 pixels to left or just elements in those groups getting smaller or bigger or moving where they want.

This program have some serious memory problem (leak?)

Having the same problems here too, I try to save as regularly as I can but I still end up getting the low memory error and having to force close storyline and lose a few hours of work.

Seems a bit daft that Articulate don't offer a 64 bit version by now?

Hi Maciej and James, 

Storyline 2 is a 32-bit application.  More specifically:

• Storyline 2 is Large-Address Aware, which means that it can access up to 4 GB RAM rather than the default limit of 2 GB for a 32-bit process.
• Storyline 2 does not explicitly take advantage of multiple processor cores at this time, although we continue to focus on performance improvements for future updates.

If you're running into performance issues with Storyline 360, specifically the "available memory is low" error, our Support team is hoping to find additional examples and information of what could be causing this error by working with individuals one on one. Can you reach out to them here? 

Thanks, James - any insight or info you can offer will be helpful as we continue to track down the cause of this! 

I'm always working on the latest version of SL360.
Now I'm just saving a lot and restart program after finish every slide.
I started to look into task menager (windows) from time to time and when it's close to 2GB (memory), I restart program too.

When SL360 starts working very slow I restart it too.

I can echo the same issues as the others. I am using SL360 on one of our engineering systems with an Xeon processor, 32 GB of RAM and a 500GB hard drive. All my projects are on my local drive until complete, when I then place them on the network drive for storage.

This seemed to have started about ten days to two weeks ago when there was an update to SL360. I have several video clips in the project and the file size is about 3GB. 

My IT section ha ruled out any hardware issues. Are you working on a solution? What is the timeline?