Forum Discussion
MeganTilles
8 years agoCommunity Member
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
LeslieMcKerchie
8 years agoStaff
Hi Megan - I took a look at Lloyd's case referenced in that thread. Looks like our team was not able to replicate the issue and the user could not on his home network either. This indicated it could have been a network issue.
The user ended up adjusting his file as follows:
I have been testing having the videos play using triggers instead of automatically (Play Video: When Triggered > Play Media: When timeline starts) and that seems to have resolved all issues.