Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
I am experiencing this problem too.
I'm working on a simulation that has an alarm tone. As the user navigates the environment and interacts with panels, the tone plays (until the user manually silences them). Since the same tone is throughout the entire lesson, I put the audio file on the Master Slide's 'parent'. This way it can be triggered where ever I need it, and only have to maintain one instance of the audio file.
(the lesson contains proprietary content, so I can't share it)
Odd playback from the published version. Audio drops out after certain pages are visited. Audio is not playing, even though the variable that triggers it is clearly 'true'.
We experienced this in IE and Chrome from our server, then I tried the local copy published on my hard drive. It worked fine. No playback issue. From this, I gather it is potentially a network lag issue.
The audio is a primary function in this lesson. The training is useless to the student if they can't actually hear it.
Hi Mark,
Thanks for that detailed description. When you're testing out the published content, is the server a shared file storage/drive or a web server where it's hosted? I'd always recommend first publishing locally, and then moving to the shared server or uploading to a web server. Working off a network or shared drive is known to cause issues with how content behaves, and uploading to the intended publish environment will also be crucial for success.
If you need to host within your server, another option is to look at publishing for CD/local source as that may playback better than items published for Web/LMS.
Let us know if any of that helps!
