Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
Hi James!
Thank you for those additional details! I have additional questions that will help us get to the bottom of this audio issue.
- Is it only this one slide where the audio stops abruptly and does not restart? Or do you have other slides with audio behaving the same way?
- What type of audio file is imported in the course? Here's a list of the supported file formats.
- Does the audio play outside of Storyline? If so, have you tried exporting and re-importing the audio?
We'd be happy to take a look at the affected file if you're interested in sharing it with our team! Here's a secure upload link.
