Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
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On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
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I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
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I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
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So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
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Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
\n
On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
\n
I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
\n
I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
\n
So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
\n
Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
Hi Lauren,
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Thank you for checking in. There are two slides were it can potentially stop in the beginning of the presentation, after that it seems to not have issues.
The source audio files are .wav files.
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These play outside of storyline. I will look at exporting and importing the audio.
Since this presentation was created before my time and its age, I wonder if that has something to do with it? Looking at the source files, there were some presenter files in the folder. Not sure if that is known to cause issues?
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Regardless, if the solution is too intensive, I may be better off cutting into smaller sections for now until I can build a full new version.
I would have to check to see if I have permission to share the presentation.
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One question we did have from above is if the audio length is of a concern. The original creator made this troublesome slide around 700 seconds in length, which is much longer than anything we really do now for one slide. Does this have the potential to cause issues in the presentation loading?
Hi Lauren,
\n
Thank you for checking in. There are two slides were it can potentially stop in the beginning of the presentation, after that it seems to not have issues.
The source audio files are .wav files.
\n
These play outside of storyline. I will look at exporting and importing the audio.
Since this presentation was created before my time and its age, I wonder if that has something to do with it? Looking at the source files, there were some presenter files in the folder. Not sure if that is known to cause issues?
\n
Regardless, if the solution is too intensive, I may be better off cutting into smaller sections for now until I can build a full new version.
I would have to check to see if I have permission to share the presentation.
\n
One question we did have from above is if the audio length is of a concern. The original creator made this troublesome slide around 700 seconds in length, which is much longer than anything we really do now for one slide. Does this have the potential to cause issues in the presentation loading?
