Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having ...
Having a similar issue. A small audio file that's set to begin shortly after the first slide opens is delayed by 5-8 seconds or it doesn't play at all.
I've used Storyline for years and never run into this. So frustrating.
Hi Drake!
Sorry to hear you've also run into issues with delayed audio playback at the start of your Storyline course! I'd be happy to help troubleshoot and had some follow-up questions to start.
- Does the audio delay occur during the preview and published output of your Storyline course?
-
Are you working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
- Can the behavior be replicated across different browsers as well as through a private/incognito browser window?
It would be helpful to take a closer look at your project file and test the behavior on our end. Would you be comfortable sharing a copy here in this discussion or privately through a support case? We'll delete it from our system once we're finished!
