Forum Discussion
Storyline 360 Crashes Immediately When Publishing to Video
Help!
I am attempting to export/publish a Storyline 360 file as a video. It's relatively straightforward (20 slides, auto-advancing at the end of the timeline on each slide), and it previews with no issues, but when I try to publish, the app crashes immediately. No error message, nothing.
Based on some research, I've tried a few troubleshooting steps on my own:
- Trying to publish without changing any of the publish/export settings
- Restarting the computer
- Creating a new Storyline file and copying the slides over
- Reinstalling/Repairing Storyline 360
- Reinstalling Windows, installing fresh copies of Articulate 360 and Storyline 360
- Attempting to publish just one slide as a video
- Copying the elements of just one slide to a new Storyline file and trying to publish that as a video
Sadly, nothing has worked. I think the problem is not with my file but with Storyline: I created a blank presentation with a single slide, added a shape to the slide with entrance and exit animations, and attempted to publish as a video... CRASH!
Any ideas?
I'm running Articulate 360 version 1.76.30446.0, Storyline 360 v3.76.30446.0, and Windows 11 Home version 21H2 (22000.2003).
18 Replies
Hi, Peter!
Thanks for reaching out and I'm sorry you're experiencing this issue!
It looks like my teammate, Ian, sent you a reply yesterday afternoon. Ian was able to download your published file without any issues, so it's possible the problem may be environment-related. Here are a few things to try:
- Publish to another folder on your local computer, isn't synched to a cloud service like OneDrive, and isn't located too deep in your directory that the path becomes too long
- Ensure that the file is located in the above-described environment too, that is, found locally, before publishing
- Try a Storyline repair
From here, we can continue the conversation in your support case. If you did receive Ian's email, please let me know and we'll resend that to you!
Help!
I am facing the same issue while publishing as a video output.
I am receiving an error message when Storyline crashes during an attempt to publish.
I have attached the error message that I have received.
Hello Sachin,
Thanks for reaching out in this thread! Sorry to hear you've run into this snag.
I have a few quick questions to better understand what you've tried so far:
- Have you tried publishing to another folder on your local computer? If so, are you receiving the same message?
- Have you tried a repair of Storyline?
We'd be happy to take a closer look at your file in this thread or privately in a support case. That way we can investigate further.
Looking forward to hearing from you! ✨
Hi Danielle!
It sounds like you've also hit a snag when publishing your Storyline course. Sorry to hear that but I'd be happy to share some troubleshooting steps you may find helpful!
- Try publishing a blank new Storyline project to Review 360. If this fails as well, reaching out to your IT team for help with repairing your Storyline 360 installation would be the next best step.
- Try doing a manual upload of your course to Review 360.
- If the issue is specific to the file you are trying to publish, there's a possibility that the file may have encountered some form of data corruption. If this is the case, would you be willing to share a copy of your project file here or privately by opening a support case?
Hope this helps! Looking forward to hearing from you!
