Forum Discussion
Storyline 360 crashes when try to copy/paste
Hi Zuzana,
So sorry for the trouble there! You're right: constant crashing should not be happening.
Referencing Debra's case, here's what we uncovered:
The issue roots in a previous bug where Storyline would crash when the clipboard has content, which happens when you copy content from an external source like Word. Based on our discussion you confirmed that you usually use Word in copying content and paste it over to Storyline. You are also still using the old trigger workflow.
With that, we've concluded that the issue indeed roots in using the old trigger workflow when copying content from Word. Since you installed the latest update of Storyline 360, the crashing should stop.
Let me know if you see the crash on the latest update of Storyline 360, Update 43. You can also work directly with us through this link.
Hello Katie (and maybe everyone concerned),
Just a moment ago I've had the issue once again - my SL360 crashed, when I tried to copy 'broken' text. (in my case ć́ się̨ - as tou can see, there's something odd in ć and ę :)).
Two good things happened however - I've found that these symbols show only when copying text from PDF to word, and then from word to SL360.
Second good thing - I've installed some update I didn't see earlier (43) and now SL360 doesn't freeze :) The letters looks bad, but at least no sudden freeze :) Good job!