Forum Discussion
Storyline 360 crashes when try to copy/paste
Every time I ctrl+d or copy and paste, Storyline 360 crashes. I've uninstalled/resinstalled to no effect.
Any ideas? Or does Storyline just not support this?
Thanks, Steve.
I am having the same issue has this been fixed???
Hi Brian,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.
- Can you please provide some details on what you are copying and pasting when Storyline crashes?
- Are you using the most up-to-date version of Storyline? Currently, we're on build 3.75.30269.0
I'd also like to check if you tried the troubleshooting steps Eric suggest above:
We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline and update it to the latest version.
If you're still experiencing this issue, please let me so we can troubleshoot further. You can reach out here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.