Forum Discussion
Storyline 360 Crashing & System Memory Alerts (New Laptop)
I just got a new laptop and ever since I installed and ran the latest Storyline 360 update, it has been crashing (during publishing to Review 360 mostly) and now I'm experiencing memory issues when ...
Hello Sally! I apologize for the issues you are experiencing.
We found that memory leaks could occur when saving projects on machines with Intel Iris Xe graphics (Intel 11th Gen Core series processors or later).
We're actively working with Intel engineers to understand and fix the issue. In the meantime, some people found that it helps to change the course thumbnail on affected projects.
I hope that workaround helps you for now, and we will update this thread as soon as we have more information.