Forum Discussion
Storyline 360 Crashing & System Memory Alerts (New Laptop)
Hello All - my colleagues and I are also experiencing frequent crashes without warning, especially when attempting to preview or publish. We have had extra RAM added to our laptops but to no avail. Still keeps crashing. As I'm not a software engineer either, I have now asked our IT department to follow up with Articulate, to figure out what could be causing this. It's impacting our efficiency significantly.
Hi Balint!
So sorry to hear that you and your team are experiencing crashes when trying to preview and publish a Storyline 360 course. I understand how frustrating setbacks like this can be, and would be happy to help you work through the issue!
I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
- Are the crashes occurring across all of your Storyline files or just one in particular?
- Are you working from a shared drive? If so, I would recommend saving your files on your local drive before creating, editing, and publishing them in order to avoid erratic behavior.
- Are you receiving an error message when Storyline crashes? If so, it'd be helpful if you could provide a screenshot or details of what it says.
If you would be willing to share one of the project files that causes Storyline to crash, I'd be happy to take a closer look and test the behavior on my end. You can share it here in the discussion or privately through a support case.
Looking forward to hearing from you!