Forum Discussion
Storyline 360 Crashing & System Memory Alerts (New Laptop)
Hi Melissa,
Thanks for reaching out! I understand that Storyline crashes when trying to add a screen recording to your project. I'd be happy to work with you to figure out what is going on.
When inserting a screen recording as a video, it will create a new slide with the video in it. If you're not seeing that after clicking on insert, it's likely that your Storyline is not working properly.
I recommend we try repairing Storyline 360 to see if it will fix the issue. Follow the steps in this article:
After doing the repair, try recording your screen again and inserting it again as a video.
I hope this helps. Let me know if that doesn't resolve the issue.
Unfortunately, this did not resolve the issue. I was able to complete one
small screen recording after the reinstall. Now I am unable to do so again.
I have 2 peripheral monitors connected to my laptop and I've tried changing
which screen I'm recording to see if that was the issue, but now it does
not seem to be the case.Hi Melissa!
Thanks for following up and sharing the feedback. Sorry to hear that repairing your Storyline application did not improve the behavior.
Not to worry! I've opened a support case on your behalf so our support engineers can take a closer look into this issue. You're in great hands working one on one with them and they should be reaching out shortly!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
- Here’s a quick Peek video if you need help!
