Forum Discussion

andrewaifos's avatar
andrewaifos
Community Member
5 days ago

Storyline 360 e conformità EAA / WCAG 2.1 AA – gestione testo e responsive

Hello everyone,

I'm new here. I work for an Italian company that provides e‑learning and professional training. We use Articulate 360 (Storyline) to develop our courses and we are required to comply with the European Accessibility Act (EAA), specifically with WCAG 2.1 Level AA requirements.

We are trying to understand whether Storyline 360 can actually meet these requirements, especially regarding user‑controlled text customization.

Accessibility requirements

According to the regulation, users should be able to:

  • resize text;
  • adjust line height;
  • adjust spacing between letters, words, and paragraphs;
  • access content that is fully responsive, not only at the player level.

What we have tested so far

  • We enabled accessible text by setting the variable Player.AccessibleText = True and activating the option in the player settings.
  • We followed the instructions provided in the official Articulate documentation:
    https://www.articulatesupport.com/article/Storyline-360-Accessible-Text
  • However, once the course is published, the text cannot be modified by the user.
  • We also tested an external plug‑in (Helperbird), but:
    • the slide text is not read correctly;
    • the changes only affect the player UI, not the actual course content.

Alternatives considered

We evaluated Articulate Rise, but it is not suitable in our case. Under Italian regulations, we are required to:

  • track an exact course duration;
  • prevent learners from progressing until the full audio narration has been played.

At the moment, Rise does not allow us to enforce this behavior at the block level.

Our question

Given the above, we would like to understand:

  • whether Storyline 360 natively supports WCAG 2.1 AA requirements related to user text customization (e.g. 1.4.4 and 1.4.12), or
  • whether, at this time, full compliance is not technically achievable in Storyline without external workarounds.

Any technical clarification, real‑world experience, or official guidance would be greatly appreciated.

Thank you in advance for your support.

Best regards,
Andrea

accessibility
storyline 360

1 Reply

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 days ago

    Hello andrewaifos, 

    Welcome to the E-Learning Heroes Community! Thanks so much for sharing all of this detail. It really helps to understand what you’ve tested and the requirements you’re working toward.

    One quick thing to check first, since it can make a big difference. Were you testing the published course in a hosted environment, like an LMS or web server, or locally on your machine? When testing locally, especially with browser extensions like Helperbird, behavior can differ from what you’ll see once the content is hosted.

    For text resizing, if you’re using browser zoom, one setting that can help is enabling Zoom to Fit in the player. This allows both the slide content and player to scale together. Here’s a helpful article that walks through that setup.

    Regarding the behavior you’re seeing with browser font settings and Helperbird, you’re not alone. We're seeing the same thing where slide content doesn’t adjust as expected. I’ve shared this with our development team so they can take a closer look. In the meantime, using browser zoom with Zoom to Fit enabled should give you more consistent results.

    When I test text spacing adjustments, line height, paragraph spacing, letter spacing, and word spacing, with Helperbird in a hosted environment, those changes are applying to the slide content as expected.

    If you’ve already hosted the content in its intended environment and are still seeing issues with text spacing, please let us know. We’ll be happy to follow up with what we learn from the text resizing investigation.