Forum Discussion

ChrisForbesE204

Community Member

8 days ago

Storyline 360 failed to uninstall

Hi,

Having difficulty removing Storyline 360.

Error message:

Storyline 360 version 3.63.27674.0 failed to uninstall.

The exception was: Unable to locate cached bootstrapper file path!

Can anybody please resolve this? Cannot uninstall to reinstall from 360 App.

Is there a clear, unambiguous method to completely remove the version to permit a clean reinstall, or is a Windows uninstall approach required?

It appears this has occurred during a transition from 32bit to 64bit versions.

Thank you.

advice

storyline 360

3 Replies

KellyAuner
Staff
8 days ago
Hi, ChrisForbesE204!

I've opened a support case on your behalf so we can help uninstall the desktop app. You'll be hearing from one of our Support Engineers soon via email. Thank you for your patience!
- ChrisForbesE204
  Community Member
  7 days ago
  E-mail received.
  
  I'll feedback once there's been an opportunity to follow the instructions.
  
  Thank you.
  - KellyAuner
    Staff
    7 days ago
    Hi ChrisForbesE204,
    
    Happy to hear that!
    
    Thanks for updating us here.

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Hi,

Having difficulty removing Storyline 360.

Error message:

Storyline 360 version 3.63.27674.0 failed to uninstall.

The exception was: Unable to locate cached bootstrapper file path!

Can anybody please resolve this? Cannot uninstall to reinstall from 360 App.

Is there a clear, unambiguous method to completely remove the version to permit a clean reinstall, or is a Windows uninstall approach required?

It appears this has occurred during a transition from 32bit to 64bit versions.

Thank you.

","body@stringLength":"617","rawBody":"

Hi,

Having difficulty removing Storyline 360.

Error message:

Storyline 360 version 3.63.27674.0 failed to uninstall.

The exception was: Unable to locate cached bootstrapper file path!

Can anybody please resolve this? Cannot uninstall to reinstall from 360 App.

Is there a clear, unambiguous method to completely remove the version to permit a clean reinstall, or is a Windows uninstall approach required?

It appears this has occurred during a transition from 32bit to 64bit versions.

Thank you.

","kudosSumWeight":0,"postTime":"2025-04-14T05:48:11.903-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message1223776AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/275187/1/uninstall%20articulate%20issue.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:advice","text":"advice","time":"2024-08-27T05:27:09.615-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:storyline 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Unable to locate cached bootstrapper file path! 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Storyline 360 failed to uninstall","moderationData":{"__ref":"ModerationData:moderation_data:1223845"},"body":"

Hi, ChrisForbesE204!

I've opened a support case on your behalf so we can help uninstall the desktop app. You'll be hearing from one of our Support Engineers soon via email. Thank you for your patience!

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E-mail received.

I'll feedback once there's been an opportunity to follow the instructions.

Thank you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"123","kudosSumWeight":0,"postTime":"2025-04-15T00:03:16.699-07:00","lastPublishTime":"2025-04-15T00:03:16.699-07:00","metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1223776/message:1223906","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEyMjM5MjUsMTIyMzkyNQ","node":{"__ref":"ForumReplyMessage:message:1223925"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1223925":{"__typename":"ModerationData","id":"moderation_data:1223925","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1223925":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:660707"},"id":"message:1223925","revisionNum":1,"uid":1223925,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumReplyMessage:message:1223906"},"conversation":{"__ref":"Conversation:conversation:1223776"},"subject":"Re: Storyline 360 failed to uninstall","moderationData":{"__ref":"ModerationData:moderation_data:1223925"},"body":"

Hi ChrisForbesE204,

Happy to hear that!

Thanks for updating us here.

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