Forum Discussion
Storyline 360 failed to uninstall
Hi,
Having difficulty removing Storyline 360.
Error message:
Storyline 360 version 3.63.27674.0 failed to uninstall.
The exception was: Unable to locate cached bootstrapper file path!
Can anybody please resolve this? Cannot uninstall to reinstall from 360 App.
Is there a clear, unambiguous method to completely remove the version to permit a clean reinstall, or is a Windows uninstall approach required?
It appears this has occurred during a transition from 32bit to 64bit versions.
Thank you.
6 Replies
Hi, ChrisForbesE204!
I've opened a support case on your behalf so we can help uninstall the desktop app. You'll be hearing from one of our Support Engineers soon via email. Thank you for your patience!
E-mail received.
I'll feedback once there's been an opportunity to follow the instructions.
Thank you.
Hi ChrisForbesE204, did you get the solution to this issue? I have also facing the same challenge since last week.
Hello NikhilKumarPare! Thanks for letting us know that you're also impacted by this error. My colleague, Janina, shared this article, Articulate 360: Script to Remove Local User Data for Articulate 360 Apps on a Windows PC, with ChrisForbesE204. If you're still seeing an error message after taking those steps, don't hesitate to connect with us again in this discussion or privately in a support case.
