Forum Discussion

JanetGuastavino's avatar
JanetGuastavino
Community Member
7 years ago

Storyline 360 File Keeps Crashing

I can't save, close, or publish a Storyline 360 file because it keeps crashing, and sometimes when I am trying to open it. Could someone please take a look at it and see if they can spot something w...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
7 years ago

Hi Janet,

I just tried publishing your file again to see whether Storyline would crash, and I did have trouble closing the file after publishing it. I'm not sure why this could be happening, so I'd like our Support team to take a closer look. I'll share your file with the team, and they'll reach out via email as soon as they have more to share. 

  • JanetGuastavino's avatar
    JanetGuastavino
    Community Member
    7 years ago

    Thanks Alyssa!
    -Janet

  • WendyFarmer's avatar
    WendyFarmer
    Super Hero
    7 years ago

    Hi Alyssa

    I have also reported this - unable to close a SL360 file.  I'm on the latest update and it is not consistent but I need to use Task Manager to close it.  Case #01194654

    • JanetGuastavino's avatar
      JanetGuastavino
      Community Member
      7 years ago

      Obviously, not a satisfactory solution!
      Thanks for your assistance.
      -Janet

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