Forum Discussion

RayParkinson-ed's avatar
RayParkinson-ed
Community Member
4 years ago

Storyline 360 file will not open.

Hi everyone. I have been working on a piece of work for weeks now, and I've saved it without issue each time I've added more content. Today, I've attempted to open it, and I'm getting an error t...
storyline 360
BeccaLevan's avatar
BeccaLevan
Community Member
4 years ago

I'm so sorry for the panic this has brought, Ray! 

It sounds like you've already followed the steps below to check for temp files:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of the project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline.

I spotted the support case you opened with us, and I see my teammate Jose is investigating the files you shared. We will reach out with an update shortly!