Hello lovely people! I've run into an interesting problem with Storyline 360 (that I am currently trying out). On a Windows 10 laptop with Custom Scaling set to 150% Storyline 2 looks just fine, looks crisp and clean and lovely. But with Storyline 360 on the same laptop, with the same settings, it is blurry. This is only fixed by dropping the Windows custom scaling down to 100% for Storyline 360 (and leaving it for the rest of the apps on the laptop). Of course, this means that Storyline 360 is now very small on the screen. It is crisp and clean but very small and almost unusable. I have looked around for some threads and found that you only recommend that Storyline runs at 96dpi (which is what custom scaling deals with) but what I don't understand is how can Storyline 2 look perfect but Storyline 360 (with the same code base) doesn't cope with custom scaling in the same way. Please help

Storyline is not the only application on windows platform that has this dpi issue. While waiting for a fix (might be a significant rewriting), here is what you can do to get an acceptable working environment. 1. go to the actual location of your storyline app: program files (x86)/articulate/360/storyline 2. right click on storyline.exe and go to the tab properties/compatibility and check "disable scaling in high dpi"This will grant all other apps scaling while asking SL to maintain its own dpi.The result is that your slides will look right, most of the UI will look right, but your menus are not---they now have a huge padding on top and bottom. 3. If you have the more recent windows 10 creator update applied, you have a different checkbox called "override high DPI scaling behavior". Instead of simply "disable" scaling you have three options (as the following image indicates): - Using the application option will let this app remain in its native 96 dpi, equal to the previous "disable" option. But the paddings have disappeared. The fonts are crisp but too small to work with. - The "system" option is to use the system scaling, where everything will be blurred. Your slides might look wrong (before the update, it definitely will) as it is working in a DPI other than 96 now. If you don't see anything wrong, then congratulations! Until an official fix, this is by far the best option you have. - Finally, the system enhanced option will give you a bigger splash window, blurry fonts and some hiding of the menu items. otherwise looking okay. In summary, the lesson is this: unlike other windows updates, this one is critical to storyline users who work on a high DPI monitor. After update you can see the app is already working good under scaling. But if spot something wrong, you have the option to try the "system enhancement" way or stick to the native dpi.

Hi there, I'm experiencing this same issue. When my machine was set to view larger text (150%), Storyline 360 was so large and blurry I could not use it. Now after reading this forum I have adjusted my display settings as described and EVERYTHING is sharp, but so small to the point where I strain to see other items on my computer! The DPI is now set to 96 and general display at 100%. My resolution is set to 1680 X 1050 (recommended). It would be great if Storyline 360 could work with my need to see everything else a bit bigger. Any further advice would be much appreciated. Thanks, Ellen

Any update on fixing Storyline 360 interface for 4K Monitors. It's still blurry to the point a person starts to question their vision. It has been 4 year after all.

Is there any update on this? I have looked everywhere, and most posts regarding this problem are 3-4 years old. No matter what combination of settings I choose, the Storyline interface is still pixelated on a 4k screen. There doesn't seem to be a straight answer anywhere. Can we conclude that Storyline just hasn't been updated for HiDPI / Retina screens yet?

I'm with Alex. I'd like to know what other options have turned up in the last year.

Storyline 360 on a high DPI monitor | Articulate

AmyLaw
Community Member
4 years ago
I'm with Alex. I'd like to know what other options have turned up in the last year.
- KatieRiggio
  Staff
  4 years ago
  Hi there, Amy!
  
  Thanks for checking in!
  
  I'm sorry I don't have an update about 4K display support at this time. I'll raise your note to my team, so the second there's more to share, this discussion will be the first to know.
  
  For now, we recommend:
  
  Setting the resolution and scaling settings to 100%.
  
  Disabling scaling for high DPI monitors (a community member's approach).
  
  And as always, our technical experts are happy to review various combinations with you! Feel free to start a conversation with them here.
AlexHoffman-5a1
Community Member
5 years ago
Is there any update on this? I have looked everywhere, and most posts regarding this problem are 3-4 years old. No matter what combination of settings I choose, the Storyline interface is still pixelated on a 4k screen. There doesn't seem to be a straight answer anywhere. Can we conclude that Storyline just hasn't been updated for HiDPI / Retina screens yet?
KatieRiggio
Staff
5 years ago
Hi, Tsvety. Thank you for checking in!

Our team is still investigating this behavior. I know what a pain this issue is, so I'll be sure to keep you posted on our progress. Here's a glimpse into our process for tackling bugs!
TsvetyPendeva
Community Member
5 years ago
Any update on fixing Storyline 360 interface for 4K Monitors. It's still blurry to the point a person starts to question their vision. It has been 4 year after all.
KatieRiggio
Staff
6 years ago
Hi, Craig. I'm sorry you've come across this oddity!

You're in the right place to stay up-to-date on the latest information about this issue. While we continue to explore this behavior, we're happy to look at your .story file and settings, and share our findings with you if you'd like!
CraigVanDerAa-6
Community Member
6 years ago
Hi,

Having the same issue here, so just chiming in to stay abreast of any updates.

Thanks!

Craig
LeslieMcKerchie
Staff
7 years ago
Hey Jack,

It looks like I just responded to a similar post here and we can keep the conversation going in one place :)
JackSchofield
Community Member
7 years ago
Any update on this issue with high-res monitors and storyline 360. Was going to get a 4k monitor but with a monitor with Native Resolution QHD 2560 x 1440 at 60 Hz and still having blurry interface and images. Will there be an update soon to support really high resolution monitors.
AshleyT-Pollard
Staff
7 years ago
Also just responded to you here, Magda.
AshleyT-Pollard
Staff
7 years ago
Hi Dario,

We haven't implemented any recent changes for this in Storyline 360, so it could be a Windows update that reset or changed things for you. Have you looked into when the most recent Windows update occurred?

Our team is aware that there are still some issue with high-resolution monitors and displaying of Storyline - it's something we're still looking into additional fixes for, but it's also not a minor adjustment. The changes we made from Storyline 2 to Storyline 3/360 encompassed a full rewrite of our UI, so any fixes or changes to this are a bit further in the future.