I am trying to publish my project to word to send to our team to review. It acts like it is publishing to word and gives the message that it has been successful, however, no document is created. Is anyone else having that issue?

All, I've been experiencing this issue as well. I've found a fix and wanted to offer the wider community a potential solution. SL30 (and Sl3), would look like it is publishing but nothing would appear on the desktop. When this happens check if you have any software running the puts MS Word into "Sleep" mode. I'm running Avast internet Security, it has a Performance enhancement widget that puts inactive programs to "Sleep" to save on RAM space. I'm sure a lot of other programs out there that do this. If you open up MS Word (hence waking it up), SL360 and SL3 will publish to Word as per normal.

Hi Joann! Sorry this is giving you headaches. I have a few questions that'll help me narrow down why this could be happening: Are you working from your local hard drive? If you're working on a network drive, or any other external storage, that might be causing the trouble. Is the file name long, or does it contain special characters or symbols? If so, try shortening it and/or removing the special characters. Does this happen with all Storyline 360 files, or just this one in particular? If it's just the one in particular, try importing the slides from the original file into a new file, and let me know if that does the trick.

Hi Alyssa, Thank you for your response. To answer your questions: Yes, I am working from my hard drive. The file name is not long and does not contain any special characters. It is happening on all my 360 files. I was recently upgraded to Office 2013 and for some reason can no longer export to word. I'm not sure if it is a 360 issue or a Word 2013 issue. The last time I imported to word I was using Storyline 2 and Word 2007. Joann Sharp

The issue was with the Word 2013 settings. I have resolved it now and it is working. Thank you again for talking it out with me. Joann

Oh that's great to hear! Thanks for coming back to give me an update.

Storyline 360 Publish to Word 2013 Not Working

AlyssaGomez
Staff
7 years ago
Thanks for that tip, Matt!

Elaine, we want to help you sort this out as soon as possible, so I'd like to connect you with our Support Engineers. Please send us one of the troublesome files by clicking here, and we'll take a closer look. Be sure to let me know your case number so I can follow along!
ElaineMonahan
Community Member
7 years ago
Here is the case number: Case # 01270807
LeslieMcKerchie
Staff
7 years ago
Hey Elaine,

Thanks for letting us know that you reached out to the support team. I see that Renato is helping you out :)
ValorieEngholm
Community Member
7 years ago
Same issue here. Has anyone found a work around?
LeslieMcKerchie
Staff
7 years ago
Hi FSMTB,

I took a look at Elaine's recent case and it looks like she just reached back out to our team, so I do not have an update to provide.

If you wish to share your .story file so that we can take a look, you may do so here.
IntistSro
Community Member
7 years ago
Hi, I still cannot publish to Word. I'm using SL3. Tried the method mentioned above re: keeping Word open or active. Thanks.
IntistSro
Community Member
7 years ago
Quick update above. This storyline file is an upgrade from SL2 to SL3. It did not published to Word.

I then tried just to publish a new clean slide in SL3, it did published to Word.

Looks like there is an issue after the conversion of a file from SL2 to SL3. Thanks.
AlyssaGomez
Staff
7 years ago
Hi Intist,

Smart idea to test publishing from a new Storyline 3 file.

Would you be willing to share the troublesome Storyline 3 project with our team? We'll take a closer look and try to nail down why the publish feature isn't working quite right.

You can share that file right here!
AaronDixon-e3e0
Community Member
7 years ago
Having the same issue. is this resolved if so please post the fix
AlyssaGomez
Staff
7 years ago
Sorry you're running into this too, Aaron!

First, let's be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.19.16600.0 in the bottom-right corner.

Let me know if you're already on the latest update, and we'll keep digging!