Storyline 360 Results slide stuck on loading screen

Hi Mona,

I think I just posted a possible solution to your issue in a new thread here https://community.articulate.com/discussions/articulate-storyline/quiz-results-slide-won-t-load

Hi all

I was having the exact same issue. My solution was: to insert a new result page, deleted the old one and that did the trick!

I tried recreating the slide: didn't work

I tried changing the variables: didn't work
I tried changing the quiz settings: didn't work
I tried removing the question bank entirely: didn't work
I tried importing a new result slide: didn't work

I have tried all advice given here with no fruition. I feel helpless.

Would you please upload your .story file so someone can take a look or submit a case to the Articulate staff?

Hello, I believe I found the most direct solution to this issue. If you have the passing/user points displayed on a result slide or layer prior to changing the name of the quiz under quiz settings, the name of the Your Score Value or Passing Score in the timeline does not change to reflect your renaming the quiz. Which prevents the slide from loading.

Therefore, the best way to fix it is to:

1. Go to the design tab of your results slide.

2. Highlight the User Score/Passing Score or Percent value on the slide/layer.

3. Click on the appropriate value you want to replace it with (i.e., Passing Percent/User Percent, etc.).

4. Do this for each value on your results slide/layers that existed before you changed the name of the quiz. 

If this does not work. Make sure that the correct variables/conditions are selected under the trigger manager of your results base layer. 

If both are correct then it should work. 

This is a really silly and frustrating error so hopefully they fix it so that the values are renamed to the new quiz name.