storyline 360 Review Quiz displays incorrect on correct answers

Hi Joanna!

I'd love to help! I appreciate you adding these details, and explaining the issue thoroughly. Would you mind also sharing your file so I can dig into why/when this error occurs?

If you're comfortable sharing your project in this discussion, you can do so by using the "Add Attachment" button. If you prefer to share it privately, please use this link. 

Hi, I have the same issue as this

"The green checkmark and the banner are out of sync with each other. Checkmark is correct, banner, and the corresponding score are wrong."

My case is #02255866 Do you have a resolution? Our companies engineer certification program is on hold pending a solution to this problem. Your response to our case has not been acceptable!! Your support made no mention that this is a known problem all they said was they can't find a problem so it might be our LMS or a browser issue. 

The last update I received (Apr 17) was that the issue may be tied to the speed at which a user progresses through the slides, as compared to the [slower] processing speed of Storyline triggers. This was flagged for review as a potential bug.

I share your frustration. Although the support persons I've dealt with were very pleasant and professional, it took an inordinate amount of time and effort just to agree that the problem was not unique to our configuration, even though one of the first things I did was outline a list of multiple community posts discussing this exact behaviour. 

Please feel free to reference my case number (02189192) when chatting with your support rep. I would love for this problem to get thoroughly scrutinized, conclusively diagnosed, and promptly addressed. 

Note of caution...I found the issue to be intermittent, even with clicking speed consistent throughout test runs (in as much as a human is capable of it). Hence there may be other factors in play. Also, the marking discrepancies varied from one run to another; my best guess is that it may be related to question and answer shuffle settings.

It's a slippery one. It will take many hours of testing across multiple Storyline quiz instances before I'm convinced that any future solution has fully addressed the problem.

We turned off shuffle answers and random questions to narrow it down and were still able to get the problem consistently( even if they are different questions failing).

Hi Ward,

Thanks for all the additional insight in the case you opened! It looks like we've been able to replicate, and have confirmed it as a software bug:

Rapid or very fast clicking of the Next button while reviewing the quiz slides gives incorrect results once the quiz is submitted.

I'm sorry that I can't say when this issue will be fixed, but you're in the right place to stay updated on this bug's progress.

This is causing serious credibility issues for our certification programs. Do you have any workarounds? 

Can anyone suggest another Vendors product for building tests using Question banks, Mix and Match multiple response and multiple choice that actually works?

You can try Adobe Captivate. I don't have much experience with it, but it's a popular and capable tool, though the learning curve tends to be steeper. Their pricing tends to be very reasonable (at least for the solution our organization uses). Nomenclature here is "Question Pools" rather than "Question Banks". You can check out this link for starters.

Hi Bill!

Sorry this is affecting your course! We found that it's the rapid clicking that affects incorrect scoring.

We haven't released a fix yet, but we are continuing to track and test files. Are you comfortable sharing your file with us?  If so, please use this private upload link. We'll test your file and share our findings!